Customer Service Training - Core Skills

There's always room to improve customer service! The Excellence in Customer Service training program is a two-part program designed to provide a solid foundation for anyone who wants to provide high level service in municipal-based customer service settings. This training is behind held on Wednesday July 7, 2027. The training time is listed below by time zone: 

• Pacific: 8:00 am-10:00 am
• Mountain: 9:00 am-11:00 am
• Central: 10:00 am-12:00 pm
• Eastern: 11:00 am-1:00 pm

In part one, Core Skills session, attendees will learn:

• The importance of customer service
• Identifying the role the Treasurer's office in delivering excellent customer service.
• The impact laws, policies, and procedures have on the customer experience.
• Key principles of excellent customer service.
• Communication skills and techniques appropriate in varied experiences.
• The importance of building trust with the community.
• The benefits of providing excellent customer service.

Part Two of the series "Advanced Customer Service" focuses on recognizing and managing emotions in interactions while applying de-escalation techniques to maintain professionalism and resolve issues effectively. Learn more about both parts of the Excellence in Customer Service training offered by APT US&C here. 

The session is only $69 for members and $99 for non-members. Register today!

For details on cancellations and refunds, please refer to APT USC's refund policy.