New Customer Service Training

As municipal employees, our role is to provide information and process requests while ensuring that every interaction is handled with professionalism, patience, and empathy - even in difficult moments. This is a tall order! APT US&C is excited to introduce our new online training program to help managers and staff learn the necessary skills for success. 

Excellence in Customer Service training is a two part series designed to provide the skills necessary to provide strong internal and external customer service to colleagues and constituents. The two sessions (Core Skills and Advanced Customer Service) are held independently throughout the year as virtual, online training. The training is interactive - sessions are live and attendees can ask questions and receive real-time answers and feedback. The Advanced Customer Service training will be held July 10 and will be only $69 for members and $99 for non-members. Registration is coming soon!

Self-Paced Training

APT US&C offers a wide variety of online training programs through our partner, Mind Edge. Learn more about Microsoft Excel training or browse all the training that is available.